Ensuring a safe, clean environment during your stay at The Glamping Orchard  – Covid-19

The safety and wellbeing of our guests and staff has always been our top priority at The Glamping Orchard.

Our high standard of cleaning remains in place, just enhanced with our secure policies and procedures. We have conducted a Risk Assessment and we have put in place the following measures to ensure the safety of all our guests and staff. We hope that these will reassure you that we are doing all we can to keep you safe, however if you have any queries or require any further information, please do get in contact.

Self-check-in procedure to minimise person-to-person contact

• Welcome guide will be sent prior to your arrival
• Guidance on current social distancing measures and COVID-19 procedures for the site will be provided to each guest
• Luggage trolleys will be clearly labelled and allocated to each of the accommodations and will not be shared

Management of queries/issues

• Host will call/video call after arrival to check guest satisfaction and to answer any queries
• Host will be available to the guests via phone at all times
• If maintenance is required, a visit will be arranged when guests are out of the property (except in an emergency)
• Guidelines and FAQ on the use of all equipment will be available and signage provided

Cleanliness and sanitisation

• Hand sanitiser, soap, cleaning spray and wipes will be available throughout the glamping site for guests and staff
• Welcome packs such as tea and coffee will be individually packaged with no re-use between guests
• Regular checks on the health of all staff are carried out prior to entering either of the glamping accommodations for cleaning or maintenance
• Cleaning checklists within the accommodation will be completed by staff and visible by guests
• All staff will wear appropriate PPE and have been trained on the correct handwashing, PPE disposal and wellbeing checks
• Each accommodation has its own dedicated cleaning material supply (complying to BS EN 1276) and will not be shared
• All bed linen/laundry is washed on a full 60 degree wash cycle

Unfortunately, there are some luxuries we just weren’t able to make safe to share, so for the time being we have had to remove the trampoline and board games – we thank you for your understanding at this time and we look forward to reintroducing them as soon as it is safe to do so!